Outsourced IT Support Services

Expert Outsourced IT Support Services to Reduce Downtime and Drive Growth

AVA Tech’s outsourced IT support services help businesses across the UK optimise IT operations, reduce costs, and scale effortlessly. From startups to large enterprises, we provide tailored IT services with dedicated account management to empower organisations to achieve their goals.

Why Choose Our Outsourced IT Support Company?

At AVA Tech we go beyond traditional IT support by focusing on proactive solutions, sustainability, and advanced technology.

• Rapid Response: Calls to our Service Desk are answered rapidly.
• Proactive Management: Real-time tools detect and resolve issues before they escalate.
• Certified Engineers: Our team holds certifications from Microsoft, Cisco, and VMware, ensuring expert consultancy services that align with your business objectives.

Outsourced IT Support Service Industries

1. Outsourcing IT Support for Healthcare Challenges

Challenges – Our services include addressing various challenges faced by organizations today. Organizations must decide whether to maintain an internal IT team or choose to outsource their IT support for better efficiency.

• Data Security Risks: Healthcare providers handle sensitive patient data and must comply with strict regulations like GDPR and HIPAA. A breach can compromise patient trust and lead to heavy fines.
• Legacy Systems: Upgrading legacy systems is essential for organizations to align with modern business objectives and security standards. Many healthcare organizations rely on outdated infrastructure that struggles to integrate with modern digital tools like AI diagnostics and telehealth platforms.
• 24/7 Uptime Requirements: Any IT downtime can disrupt critical services like electronic health records (EHRs) or diagnostic systems, directly impacting patient care.

How We Help – Our services include tailored solutions to meet your specific business needs:

• Proactive Monitoring: Our services include monitoring to identify issues before they impact your business operations. Our 24/7 monitoring tools detect issues before they disrupt operations, ensuring systems stay online.
• Compliance Expertise: Our expertise includes providing technical support to ensure your systems run smoothly and efficiently. We help configure systems to meet GDPR and HIPAA requirements, reducing the risk of data breaches and fines while ensuring access to a team of experts.
• Scalable IT Upgrades: We modernize legacy systems and integrate them with advanced cloud services like telehealth platforms and secure cloud storage for medical data.

2. Benefits of Outsourcing for Education

Challenges:

• Hybrid Learning Struggles: Schools and universities face difficulties maintaining secure, stable platforms for hybrid or remote learning environments, often relying on an in-house IT department or outsourced IT company for technical support.
• Cybersecurity Risks: Student and faculty data are frequent targets for cybercriminals, and ransomware attacks on educational institutions are on the rise.
• IT Resource Gaps: Educational institutions often lack the budget for a full-time IT team, leading to delays in resolving issues that could be addressed with hours or extended hours support.

How We Help:

• Secure Hybrid Learning Platforms: We provide secure solutions for virtual classrooms, ensuring smooth collaboration and data privacy with the help of our internal IT team.
• Data Protection: Our cybersecurity tools and strategies protect sensitive student information against breaches and ransomware, and we offer dedicated account management for educational institutions.
• Cost-Effective IT Support: Our flexible outsourcing options provide educational institutions with expert IT help without the high costs of maintaining an in-house team.

3. Outsource Your IT Support for Financial Services

Challenges:

• Fraud and Cyber Threats: Financial institutions face increasing risks from phishing, fraud attempts, and sophisticated cyberattacks targeting financial data, which can disrupt business objectives and require a reliable support provider for peace of mind.
• Regulatory Pressures: Meeting FCA compliance standards requires constant updates to IT systems and robust audit trails.
• Scalability Issues: Growing financial organizations often struggle to scale IT infrastructure while maintaining security and efficiency.

How We Help:

• Real-Time Fraud Detection – Implementing predictive analytics is crucial for achieving your business goals: Our monitoring tools help identify suspicious activity before it escalates, keeping financial systems secure.
• Compliance Support: We ensure IT systems align with FCA and other regulatory requirements, including secure recordkeeping, encryption protocols, and cyber security services.
• Scalable Infrastructure: We design IT solutions that grow with your business, ensuring seamless transitions during periods of expansion.

4. Outsourcing Services for Manufacturing

Challenges:

• IoT Vulnerabilities: Smart factories rely on IoT devices, which, if unsecured, can become entry points for cyberattacks, highlighting the need for robust cyber security measures from leading IT outsourcing companies.
• Downtime Costs: Equipment failures or IT downtime can halt production, leading to significant financial losses, which can be mitigated with managed service provider support.
• Supply Chain Coordination: Managing complex supply chains requires robust IT systems for communication and tracking, often necessitating support contracts with reliable support providers.

How We Help:

• IoT Security: Ensuring IoT security is critical, and many businesses get in touch with outsourcing companies for expert solutions. We protect connected devices and factory networks with advanced security protocols, reducing vulnerabilities to support your business goals.
• Predictive Maintenance: Our monitoring tools identify potential issues in IT systems and production equipment, preventing downtime and supporting your business operations.
• Supply Chain Integration: We enhance communication and tracking systems to ensure smooth business operations across the supply chain.

5. Benefits of Outsourced IT Support in Retail

Challenges:

• POS System Vulnerabilities: Retailers face risks of data breaches targeting payment systems, especially during busy seasons like Black Friday, making cyber security services essential.
• System Downtime: IT outages during peak sales periods can result in lost revenue and damage to customer trust.
• Scalability Needs: Businesses looking for helpdesk support should consider managed service providers. Expanding retail businesses often need to quickly scale their IT infrastructure to handle increased transactions and inventory.

How We Help:

• Secure Payment Systems: Choose to outsource your security services for enhanced protection. We protect POS and e-commerce platforms from cyber threats, ensuring secure transactions.
• 24/7 Monitoring: Our proactive support minimizes downtime during peak periods, helping you maintain consistent sales.
• Scalable IT Solutions: We implement cloud-based infrastructure to handle increased traffic and inventory demands as your business grows.

How Our Fully Managed Onboarding Works

Transitioning to outsourced IT services should be seamless, allowing you to focus on your core business. Our structured onboarding process ensures your operations remain uninterrupted.

1. IT System Audit: A crucial step for businesses looking to implement fully outsourced IT support. We assess your current IT setup to identify vulnerabilities and opportunities for improvement.
2. Customised Plan: Develop a roadmap tailored to your business needs and goals.
3. Data Migration: Transfer data securely using ISO-certified protocols to prevent downtime and support your business.
4. Custom Dashboards: Provide real-time access to IT performance and SLA adherence.
5. Ongoing Support: Conduct regular reviews to ensure optimal performance.

Proactive vs. Reactive Outsourced IT Support Solutions

Reactive IT Support

• Addresses problems after they occur.
• Results in unplanned downtime and increased costs.

Our Proactive IT Support Team

• Predicts and prevents issues before they impact operations.
• Saves up to 30% in IT costs can be achieved through fully outsourced IT support. and boosts system reliability.

How We Help Logistics Organisations Looking To Outsource IT

Challenges:

• High Downtime Costs: Businesses looking to reduce these costs should consider fully outsourced IT support. In logistics, even minor IT disruptions can halt operations, leading to missed deliveries and customer dissatisfaction.
• Real-Time Tracking Dependencies: Many logistics companies rely on GPS and fleet tracking systems, which demand uninterrupted connectivity and uptime.
• Cybersecurity Threats: Data breaches targeting customer and delivery information can damage reputation and trust.
• Scalability Struggles: Many organizations seek outsourced IT companies to address their challenges effectively. Rapid expansion or seasonal spikes can overwhelm existing IT infrastructure, impacting efficiency.

How We Help:

• Proactive Monitoring: Our monitoring systems identify potential IT issues, such as server overloads or network disruptions, before they escalate into costly problems.
• Real-Time Support: We ensure GPS and tracking systems remain operational around the clock, minimizing delivery delays and ensuring customer satisfaction.
• Advanced Cybersecurity: Protect sensitive logistics data from breaches with cutting-edge firewalls, real-time threat detection, and secure backups.
• Scalable IT Solutions: We design flexible IT systems that adapt to growing operational demands, whether for long-term expansion or seasonal surges.

Example Scenario:

Logistics companies often experience frequent system slowdowns caused by server overloads or outdated configurations. These issues can lead to delayed deliveries, missed deadlines, and dissatisfied customers. Monitoring tools, like those offered by AVA Tech, can identify these recurring problems before they escalate, enhancing helpdesk support. By addressing system inefficiencies early and maintaining uninterrupted tracking and delivery systems, logistics businesses can avoid costly downtime, improve customer trust, and significantly enhance operational efficiency.

In-House Support vs. Managed Outsourced IT Support Services

In-House IT vs. fully outsourced IT support: which is better for your organization?

FAQs

How do you track service performance?

We provide custom dashboards where clients can monitor SLA adherence, ticket progress, and overall IT performance.

Can you help businesses with sustainability goals?

Yes, we implement green IT solutions, including energy-efficient cloud systems and renewable energy-powered data centers, as part of our consultancy services.