Comprehensive Retail IT Services & Managed Services from A Support Partner You Can Rely On
Ava Tech delivers tailored retail IT services to ensure your systems meet the demands of your business. From service desk support to strategic technology solutions, we ensure your operations remain efficient and reliable.
Ava Tech is proud to provide tailored solutions that address the specific challenges faced by retailers. From hospitality IT support to managing EPoS systems and tills, our end-to-end approach ensures seamless integration and maintenance. By offering a full suite of services, we proactively optimise your systems to meet customer expectations.
Our Key Services:
- Helpdesk and Incident ManagementOur support team resolves issues fast, offering multilingual desk support by phone, email, or online portal. We handle everything from software glitches to Wi-Fi connectivity problems, ensuring minimal disruption.With support available via phone and email, our support function operates 24 hours a day, 364 days a year. This ensures that every query is resolved quickly. Whether it’s improving data management, helping you manage inventory, or addressing urgent needs, Ava Tech’s team provides quality and cost-effective solutions designed to enhance efficiency.
- Managed ServicesWith Ava Tech, you can focus on your business while we manage your technology needs. Our services include back office system updates, system monitoring, and proactive maintenance to ensure peak performance.
- Software Deployment and IntegrationUpgrade your retail software and POS systems seamlessly. We help businesses improve efficiency by integrating new systems that support inventory management, supply chain operations, and customer-facing technologies.
- Onsite and Remote SupportWhether in-store or at your head office, our IT support team ensures your systems run smoothly. We offer flexible support packages tailored to your needs, reducing downtime and ensuring business continuity.Ava Tech goes beyond fixing issues—we provide training for your team to ensure they can handle IT systems effectively. By working in-house or remotely, we strategically deploy solutions to help you scale your operations. This innovation ensures you meet the highest level of service for your customers.
Addressing Common IT Problems in The Retail Sector
Retail businesses face diverse challenges that require tailored solutions. Here’s how Ava Tech solves these issues:
Problem: Technology Downtime
Unplanned outages or failures during busy periods lead to lost revenue and frustrated customers.
Solution: Ava Tech’s proactive monitoring tools detect potential issues before they cause disruptions. Our helpdesk support team responds quickly to incidents, ensuring maximum uptime and customer satisfaction.
Problem: Outdated Inventory Management
Many retailers struggle with manual inventory tracking, leading to errors and inefficiencies.
Solution: We integrate advanced retail systems with inventory management tools to provide real-time stock updates. This reduces costs, improves accuracy, and streamlines your operations.
Problem: Complex Software Upgrades
Retailers often face challenges when deploying or updating POS systems and other critical software.
Solution: Ava Tech simplifies software deployment by handling the entire process, from installation to staff training. Our tailored solutions ensure a seamless transition with minimal disruption.
