Frequently Asked Questions (FAQs)
How quickly can Ava Tech respond to IT emergencies?
Ava Tech offers a 1-hour onsite response time for businesses in Bexleyheath. Our remote IT helpdesk operates 24/7, ensuring that urgent issues are addressed within minutes. Whether it’s a network failure, cyberattack, or hardware breakdown, we provide rapid troubleshooting to minimise downtime.
What industries does Ava Tech provide IT support for?
We support a range of industries, including law firms, healthcare providers, retail businesses, financial services, and manufacturing companies. Each sector has unique IT needs, such as GDPR compliance for legal firms, EPOS system support for retail, and HIPAA-compliant IT for healthcare providers. Our industry-specific solutions ensure seamless IT operations tailored to your business requirements.
How does Ava Tech protect businesses from cyber threats?
Ava Tech implements multi-layered cybersecurity solutions, including:
✔ Firewalls & endpoint protection to block malware & ransomware attacks.
✔ Multi-Factor Authentication (MFA) to prevent unauthorised access.
✔ Regular penetration testing & security audits to identify vulnerabilities.
✔ Staff training to reduce risks of phishing attacks.
With 24/7 security monitoring, we proactively defend businesses against cyber threats before they become major incidents.
Can Ava Tech help my business move to the cloud?
Yes! We specialise in cloud migration services, helping businesses transition from on-premise servers to secure cloud platforms like Microsoft 365, Google Workspace, and AWS. Cloud IT solutions improve collaboration, enhance security, and reduce infrastructure costs. Our IT team ensures a smooth migration with zero downtime.
What’s included in Ava Tech’s managed IT support plans?
Our fully managed IT support services cover:
✔ 24/7 remote IT support & troubleshooting.
✔ Onsite support for critical IT issues.
✔ Cybersecurity protection & compliance management.
✔ Cloud computing & disaster recovery solutions.
✔ Proactive IT monitoring & maintenance.
Our IT support plans are flexible and scalable, so businesses in Bexleyheath can choose the right level of service for their needs.