FAQs
What are the biggest IT challenges that we can help housing associations with?
Housing associations are responsible for managing large amounts of sensitive tenant data, ensuring compliance with GDPR, and defending against cyberattacks. Challenges like outdated security systems, inefficient workflows, and limited budgets hinder operational efficiency. Ava Tech provides support services that include management services and systems tailored to your needs, enabling automation, digitisation, and efficient data handling. With our solutions, we work alongside organisations to address the current challenges they face, implement best practices, and deliver the innovation and efficiency required to adapt to a changing business environment.
How can IT support improve tenant services?
IT support improves resident services by enhancing communication, automating maintenance requests, and enabling faster response times. Ava Tech provides innovative IT solutions like cloud-based systems that streamline property management and ensure improved service delivery. For example, a digital tenant portal can allow housing customers to report issues, check updates, or access data in real time, boosting customer satisfaction. Our solutions also optimise communication channels, creating a more efficient working environment for teams and enhancing the resident experience.
Why is cyber security important for housing associations?
Housing associations handle sensitive data, including personal and financial information, which must be protected by robust security systems. Without strong cyber security services, organisations risk data breaches that could result in fines, reputation damage, and loss of tenant trust. Ava Tech’s solutions focus on providing secure networks and meeting compliance standards like Cyber Essentials. We also help establish strong relationships with stakeholders by ensuring systems are resilient and secure.
What makes Ava Tech different from other IT service providers?
Ava Tech combines a collaborative approach with deep industry expertise to deliver IT support services for housing associations. Our service offering includes scalable, innovative IT solutions tailored to the unique needs of the housing sector. We work alongside organisations to tackle sector challenges, ensuring an efficient implementation of systems. From broadband infrastructure to network infrastructure, our solutions are designed to enhance digitisation, optimise workflows, and support ongoing IT needs. Our strong relationships with partners like Microsoft, as well as our focus on customer stories, highlight our ability to deliver the right digital solutions for housing providers across many sectors.